Refund policy
Here's a full return and refund policy draft for Lauren Rose Beauty & Wellness:
Return & Refund Policy
1. Overview We want you to love every product you receive from Lauren Rose Beauty & Wellness. If you're not completely satisfied, we're here to help.
2. Returns We accept returns within 30 days of delivery of the last item on your order. To be eligible for a return, items must be unused, unopened, and in their original packaging.
To initiate a return, please contact us at [your email address] with your order number and reason for return.
3. Non-Returnable Items The following items cannot be returned:
- Opened or used skincare and beauty products
- Opened dietary supplements or wellness products
- Final sale or promotional items
4. Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–10 business days.
5. Exchanges We only replace items if they are defective or damaged upon arrival. If you need an exchange, contact us at [your email address] within 7 days of delivery.
6. Shipping Costs Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective. Original shipping charges are non-refundable.
7. Fulfillment Partner Items Some products are fulfilled by third-party partners (Printful and Supliful). Returns for these items follow the same policy above. Please do not ship returns directly to our fulfillment partners — contact us first.
8. EU Right of Withdrawal If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of delivery of the last item on your order, without giving any reason. This withdrawal period is extended over weekends and public holidays.
To exercise your right of withdrawal, contact us at [your email address] before the withdrawal period expires. Once we receive your returned item(s), we will issue a full refund to your original payment method within 14 days.
Please note: The right of withdrawal does not apply to opened cosmetic or hygiene products, or to perishable goods, for health and hygiene reasons.
9. Damaged or Incorrect Items If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery with a photo of the item and your order number. We will arrange a replacement or refund at no cost to you.
10. Contact For all return and refund requests, please reach out to us at: Lauren Rose Beauty & Wellness info@laurenrosebeauty.com.